Publications

2017

Books

● Shah, C. (2017). Social information seeking: Leveraging the wisdom of the crowd. The Information Retrieval (IR) series, Berlin, Germany: Springer. ISBN 978-319-56755-6. (187 pages).

Journal Articles

● Shah, C., Capra, R., & Hansen, P. (In Press). Research Agenda for Social and Collaborative Information Seeking (SCIS). Journal of Library and Information Science Research (LISR).

● Choi, E., & Shah, C. (In Press). Asking for more than an answer: What do askers expect in online Q&A services? To be published in Journal of Information Science (JIS). 13 pp.

● Shah, C., Hendahewa, C., & Gonzalez-Ibanez, R. (2017). Two's not always company: Collaborative information seeking across task types. To be published in Aslib Journal of Information Management, 69(1), pp. 22-35.

● Radford, M., Connaway, L., Mikitish, S., Alpert, M., Shah, C., & Cooke, N. (2017). Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. To be published in Journal of the Association for I nformation Science and Technology (JASIST). 68(2), pp. 438-449. Available from http://onlinelibrary.wiley.com/wol1/doi/10.1002/asi.23668/full.

● Radford, M., Mikitish, S., Alpert, M., Shah, C., Connaway, L., & Cooke, N. (2017). Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. Journal of the Association for Information Science and Technology, 68(2), 438-449.

Conference Papers

● Mitsui, M. and Shah, C. (2017). Query generation as result aggregation for knowledge representation. In Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS). January 4-7, 2017. Waikoloa, HI.

● Le, L., Shah, C., & Choi, E. (2017). Bad users or bad content? Breaking the vicious cycle by finding struggling students in community question-answering. In Proceedings of the 2017 Conference on Human Information Interaction and Retrieval, 10 pp. Oslo, Norway. March 7-11, 2017.

● Liu, C., Liu, J., & Wei, Y. (2017). Scroll up or down?: Using Wheel Activity as an indicator of browsing strategy across different contextual factors. In Proceedings of the 2017 Conference on Human Information Interaction and Retrieval, 4 pp. Oslo, Norway. March 7-11, 2017.

● Liu, C., Liu, J., & Wei, Y. (2017). Scroll up or down?: Using Wheel Activity as an indicator of browsing strategy across different contextual factors. In Proceedings of the 2017 Conference on Human Information Interaction and Retrieval, 4 pp. Oslo, Norway. March 7-11, 2017.

● Liu, C., Liu, J., & Wei, Y. (2017). Scroll up or down?: Using Wheel Activity as an indicator of browsing strategy across different contextual factors. In Proceedings of the 2017 Conference on Human Information Interaction and Retrieval, 4 pp. Oslo, Norway. March 7-11, 2017.

2016

Journal Articles

● Shah, C., Hendahewa, H., & Gonzalez-Ibanez, R. (2016). Rain or shine? Forecasting search process performance in exploratory search tasks. Journal of the Association for Information Science & Technology (JASIST), 67(7), pp 1607-1623.

● Choi, E., & Shah, C. (2016). User motivations for asking questions in online Q&A services.Journal of the Association for Information Science and Technology (JASIST), 67(5), 1182-1197.

● Shah, C., & Leeder, C. (2016). Exploring Collaborative Work Among Graduate Students Through the C5 Model of Collaboration: A Diary Study. Journal of Information Science (JIS), 42(5), pp. 609-629.

● Choi, E., & Shah, C. (In Press). Asking for More than an Answer: What do Askers Expect in Online Q&A Services? To be published in Journal of Information Science (JIS). 13 pp.

● Leeder, C., & Shah, C. (2016). Practicing Critical Evaluation of Online Sources Improves Student Search Behavior. The Journal of Academic Librarianship. 21 pp.

● Leeder, C., & Shah, C. (2016). Strategies, obstacles, and attitudes: student collaboration in information seeking and synthesis projects. Information Research, 21(3), paper 723. 19 pp.

● Soulier, L., Tamine, L., & Shah, C. MineRank: Leveraging users’ latent roles for unsupervised collaborative information retrieval. Information Processing and Management, 52(6), 1122-1141.

● Leeder, C & Shah, C. (2016). Library research as collaborative information seeking. Library and Information Science Research, 38(3), 202-211.

● Leeder, C., & Shah, C. (2016). Collaborative information seeking in student group projects. Aslib Journal of Information Management, 68(5), 526-544.

● Leeder, C., & Shah, C. (2016). Measuring the Effect of Virtual Librarian Intervention on Student Online Search. The Journal of Academic Librarianship, 42(1), 2–7. doi:10.1016/j.acalib.2015.09.001

● Leeder, C & Shah, C. (2016). Library research as collaborative information seeking. Library and Information Science Research, 38(3), 202-211.

Conference Papers

● Le, L., Shah, C. & Choi, E. (2016). Evaluating the Quality of Educational Answers in Community Question-Answering. Proceedings of ACM/IEEE Joint Conference on Digital Library (JCDL) , 10pp. Newark, NJ. June 19-23, 2016.

● Le, L., & Shah, C. (2016). Retrieving rising stars in focused community question-answering. Proceedings of Asian Conference on Intelligent Information and Database Systems (ACIIDS), published by Springer Lecture Notes in Computer Science (LNCS)/Lecture Notes in Artificial Intelligence (LNAI), 11pp. Da Nang, Vietnam. March 14-16, 2016.

● Rha, E., Mitsui, M., Belkin, N., and Shah, C. (2016). Exploring the relationships between search intentions and query reformulations. In the proceedings of the Association for Information Science and Technology (ASIST) Annual Meeting. October 14-18, 2016. Copenhagen, Denmark.

● Mitsui, M., Shah, C., and Belkin, N. (2016). Extracting information seeking intentions for Web search sessions. In Proceedings of the 39th International ACM SIGIR conference on Research and Development in Information Retrieval (SIGIR '16). ACM, New York, NY, USA, 841-844.

2015

Books

● Hansen, P., Shah, C., & Klas, C.-P. (Eds.) (2015). Collaborative information seeking: Best practices, new domains, new thoughts. The Computer-Supported Cooperative Work (CSCW) series, Berlin, Germany: Springer. ISBN 978-3-319-18988-8. (226 pages)

Book Chapters

● Shah, C. (2015). Collaborative information seeking: From 'what?' and 'why?' to 'how?' and 'so what?' In P. Hansen, C. Shah, & C.-P. Klas (Eds.), Collaborative information seeking: Best practices, new domains, new thoughts. CSCW series. Springer: Berlin, Germany.

Journal Articles

● Shah, C., Hendahewa, C., & González-Ibáñez, R. (2015). Two’s company, but three's no crowd. Aslib Journal of Information Management, 67(6), 636–662. doi:10.1108/AJIM-05-2015-0082

● Choi, E., & Shah, C. (2015). User motivations for asking questions in online Q&A services. Journal of the Association for Information Science and Technology (JASIST). doi:10.1002/asi.23490

● Shah, C., & Leeder, C. (2015). Exploring collaborative work among graduate students through the C5 model of collaboration: A diary study. Journal of Information Science, 0165551515603322–. doi:10.1177/0165551515603322

● González-Ibáñez, R., Shah, C., & White, R. (2015). Capturing collabportunities: A method to evaluate collaboration opportunities in information search using pseudo-collaboration. Journal of the Association for Information Science & Technology (JASIST), 66(9), 1897-1912.

● Hendahewa, C. and Shah, C. (2015). Implicit Search Feature Based Approach to Assist Users in Exploratory Search Tasks, Information Processing and Management 51 (2015), pp. 643-661, DOI:10.1016/j.ipm.2015.06.004

● Shah, C., Hendahewa, C., and Gonzalez-Ibanez, R. (2015). Rain or Shine? Forecasting Search Process Performance in Exploratory Search Tasks, Journal of the Association for Information Science and Technology, DOI: 10.1002/asi.23484

● Shah, C., Radford, M., & Connaway, L. (2015). Collaboration and Synergy in Hybrid Q&A: Participatory Design Method and Results. Journal of Library & Information Science Research (LISR), 37, 92-99.

● Cole, M., Hendahewa, C., Belkin, N., and Shah, C. (2015). User Activity Patterns During Information Search, ACM Transactions on Information Systems. 33, 1, Article 1 (March 2015), 39 pages, DOI=10.1145/2699656.

● Shah, C., Gonzalez-Ibanez, R., & Read, P. (2015). Investigating impacts of spatial configurations on collaborative writing. First Monday, Volume 20, Number 12 - 7 December 2015.

Conference Papers

● Shah, C. (2015). Building a parsimonious model for identifying best answers using interaction history in community Q&A. To be published in the proceedings of the Association for Information Science and Technology (ASIST) Annual Meeting. St. Louis, MO. November 6-10, 2015.

● Choi, D., Matni, Z., & Shah, C. (2015). Switching sources: a study of people's exploratory search behavior on social media and the Web. To be published in the proceedings of the Association for Information Science and Technology (ASIST) Annual Meeting. St. Louis, MO. November 6-10, 2015.

● González-Ibáñez, R. & Shah, C. (2015, March 24-28). Affective signals as implicit indicators of information relevancy and information processing strategies. Proceedings of iConference 2015, Newport Beach, CA, 17 pp.

● Shah, C. & Sonne, J. (2015, March 24-28). Seeking information in online environments - Where, who, and why? Proceedings of iConference 2015, Newport Beach, CA, 10 pp.

Conference Posters and Demos

● Choi, D., Matni, Z., & Shah, C. (2015). SOCRATES 2.0: Bridging the Gap Between Researchers and Social Media Data Through Natural Language Interactions. Demo in the Proceedings of the Association for Information Science and Technology (ASIST) Annual Meeting. November 7-11, 2015. St. Louis, MO.

2014

Book Chapters

● Shah, C. (2014). Politics 2.0 with Facebook. In A. Solo (Ed.), Handbook of research on political activism in the information age (pp. 179-189). Hershey, PA: IGI Global.

Journal Articles

● Shah, C., Kitzie, V., & Choi, E. (2014). Modalities, Motivations, and Materials - Investigating Traditional and Social Online Q&A Services. Journal of Information Science (JIS).

● Shah, C. (2014). Evaluating Collaborative Information Seeking - Synthesis, Suggestions, and Structure. Journal of Information Science (JIS).

● Choi, E., Kitzie, V., & Shah, C. (2014). Investigating motivations and expectations of asking a question in social Q&A. First Monday.

● Shah, C. (2014). Collaborative information seeking. Journal of the Association for Information Science and Technology (JASIST), 65(2), 215-236.

Conference Papers

● Matni, Z., & Shah, C. (2014). For the Love of Information: Motivations and Affective Dynamics of Surfing the Web for Pleasure. In Proceedings of Association for Information Science & Technology (ASIST) Annual Meeting. Seattle, WA.

● Choi, D., & Shah, C. (2014). Perceived Value of Information sharing in online environments: User engagement and social reputation. In Proceedings of Association for Information Science & Technology (ASIST) Annual Meeting, Seattle, WA.

● Gonzalez-Ibanez, R. and Shah, C. (2014). Performance effects of positive and negative affective states in a collaborative information seeking task. Proceedings of International Conference on Collaboration and Technology (CRIWG 2014). Published by Springer in Lecture Notes for Computer Science (LNCS) Series, Santiago, Chile.

● Soulier, L., Shah, C., & Tamine, L. (2014). User-Driven System-Mediated Collaborative Information Retrieval. Proceedings of ACM SIGIR 2014 Conference. Gold Coast, Australia: July 6-10, 2014.

● Cole, M., Hendahewa, C., Belkin, N., & Shah, C. (2014). Discrimination Between Tasks with User Activity Patterns During Information Search. Proceedings of ACM SIGIR 2014 Conference. Gold Coast, Australia: July 6-10, 2014.

● Shah, C., Kitzie, V., & Choi, E. (2014). Questioning the Question - Addressing the Answerability of Questions in Community Question-Answering. Proceedings of Hawaii International Conference on System Sciences (HICSS). January 6-9, 2014.

Conference Posters and Demos

● Matni, Z., Choi, D., & Shah, C. (2014). A Demonstration of SOCRATES: Streamlining the Collection, Analysis and Exploration of Social Media Data. Poster and demo in the Proceedings of Association for Information Science & Technology (ASIST) Annual Meeting. Seattle, WA

2013

Journal Articles

● Shah, C. (2013). Effects of Awareness on Coordination in Collaborative Information Seeking. Journal of American Society of Information Science & Technology (JASIST). 64(6), 1122-1143.

● Gonzalez-Ibanez, R., Haseki, M., and Shah, C. (2013). Let's Search Together, But Not Too Close! An Analysis of Communication and Performance in Collaborative Information Seeking. Information Processing & Management (IP&M).

Conference Papers

● Hendahewa C., Shah C. (2013). Segmental Analysis and Evaluation of Exploratory Search Process. Proceedings of the International Conference on Machine Learning and Applications (ICMLA) 2013, Miami, FL, USA. Dec 4-7, 2013.

● Choi, E., Kitzie, V., & Shah, C. (2013). A Machine Learning-Based Approach to Predicting Success of Questions on Social Question-Answering. Paper to be presented in iConference 2013 Annual Meeting, Forth Worth, Texas.

● Choi, E., Scott, C. R., & Shah, C. (2013). Effects of User Identity Information On Key Answer Outcomes in Social Q&A. Paper to be presented in iConference 2013 Annual Meeting, Forth Worth, Texas.

2012

Book Chapters

● Shah, C. (2012). Coagmento - A case study in sesigning user-centric collaborative information seeking system. In E. Curras & N. L. Romero (Eds.), System science and collaborative information systems: Theories, practices and new research (pp. 242-257). IGI Global; Hershey, PA.

Journal Articles

● Shah, C. (2012). Collaborative Information Seeking: The Art and Science of Making The Whole Greater Than The Sum of All. The Information Retrieval Series, Vol. 34. Springer: Berlin, Germany. ISBN 978-3-642-28812-8. 185pp.

● Shah, C., and González-Ibáñez, R. (2012). Spatial Context in Collaborative Information Seeking. Journal of Information Science (JIS), April 27, 2012.

● Read, P., Shah, C., S-O'Brien, L., & Woolcott, J. (2012). "Story of One's Life and a Tree of Friends" - Understanding Millennials' Information Behavior in Social Networks. Journal of Information Science (JIS).

● Shah, C., & Kitzie, V. (2012). Social Q&A and Virtual Reference - Comparing Apples and Oranges With the Help of Experts and Users. Journal of American Society of Information Science & Technology (JASIST), 63(10), 2020-2036.

● Shah, C., & González-Ibáñez, R. (2012). Spatial context in collaborative information seeking. Journal of Information Science (JIS). Vol. 38, 333-349. doi:10.1177/0165551512438356. Available from http://jis.sagepub.com/content/38/4/333.

Conference Papers

● Gonzalez-Ibanez, R., Haseki, M., and Shah, C.(2012). Time and Space in Collaborative Information Seeking: The Clash of Effectiveness and Uniqueness. Paper in Proceedings of American Society of Information Science & Technology (ASIST) Annual Meeting. Baltimore, Maryland.

● Shah, C., Liu, J., González-Ibáñez, R.(2012). Exploration of Dynamic Query Suggestions and Dynamic Search Results For Their Effects on Search Behaviors. Paper in Proceedings of American Society of Information Science & Technology (ASIST) Annual Meeting. Baltimore, Maryland.

● Shah, C., Radford, M., Connaway, L., Choi, E., & Kitzie, V. (October, 2012). "How Much Change Do You Get from 40$?" - Analyzing and Addressing Failed Questions on Social Q&A. Paper in Proceedings of American Society of Information Science & Technology (ASIST) Annual Meeting. Baltimore, Maryland.

Conference Posters

● Gonzalez-Ibanez, R., Shah, C., White, R. (2012). Pseudo-Collaboration as a Method to Perform Selective Algorithmic Mediation in Collaborative IR Systems. Poster in Proceedings of Association of Information Science & Technology (ASIST) Annual Meeting. Baltimore, Maryland.

● Gonzalez-Ibanez, R., and Shah, C.(2012). Investigating Positive and Negative Affects in Collaborative Information Seeking: A Pilot Study Report. Poster in Proceedings of Association of Information Science & Technology (ASIST) Annual Meeting. Baltimore, Maryland.

● Gonzalez-Ibanez, R., Haseki, M., and Shah, C.(2012). Understanding Effects of Time and Proximity on Collaboration: Implications for Technologies to Support Collaborative Information Seeking. Work in progress in Proceedings of ACM CHI 2012.

● Haseki, M., Shah, C., Gonzalez-Ibanez, R. (2012). Time as a Trigger of Interaction and Collaboration in Research Teams: A Diary Study. Poster in the proceedings of ACM CSCW 2012.

● Choi, E., Kitzie, V., & Shah, C. (October, 2012). Developing a Typology of Online Q&A Models and Recommending the Right Model for Each Question Type. Poster in Proceedings of Association of Information Science & Technology (ASIST) Annual Meeting. Baltimore, Maryland.

● Kitzie, V., Choi, E., & Shah, C. (October, 2012) To Ask or Not to Ask, That is The Question: Investigating Methods and Motivations for Online Q&A. Poster in Proceedings of Workshop on Human Computer Interaction and Retrieval (HCIR). Cambridge, MA.

2011

Journal Articles

● Shah, C. (2011). Measuring effectiveness and user satisfaction in Yahoo! Answers. First Monday; 16(2). 2011, February 7.

● Baym, G, and Shah, C. (2011). Circulating struggle - The on-line flow of environmental advocacy clips from The Daily Show and The Colbert Report. Information, Communication & Society, 14,(7), 1017-1038.

Conference Papers

● Gonzalez-Ibanez, R., Shah, C., and Córdova-Rubio, N. (2011). Smile! Studying Expressivity of Happiness as a Synergic Factor in Collaborative Information Seeking. ASIST 2011.

● Shah, C., and Gonzalez-Ibanez, R. (2011). Evaluating the Synergic Effect of Collaboration in Information Seeking. Proceedings of the 34th ACM SIGIR Conference. Beijing, China: July 24-28, 2011.

● Baym, G., and Shah, C. (2011, May 26-30). The online flow of environmental advocacy clips from The Daily Show and The Colbert Report. In Proceedings of International Communication Association (ICA) Conference, Boston, MA. (Top Faculty Award)

Conference Posters and Demos

● Gonzalez-Ibanez, R., & Shah, C. (2011). Coagmento - A system for supporting collaborative information seeking. Demo in Proceedings of American Society of Information Science & Technology (ASIST) Annual Meeting, New Orleans, LA.

● Kitzie, V., & Shah, C. (2011). Faster, better, or both? Looking at both sides of online question-answering coin. Poster in Proceedings of American Society of Information Science & Technology (ASIST) Annual Meeting, New Orleans, LA.

2010

Book Chapters

● Shah, C. (2010). Collaborative information seeking: A literature review. In A. Woodsworth & W. D. Penniman (Eds.), Advances in Librarianship (Vol. 32), (pp. 3-33), Emerald Group Publishing Limited.

● Shah, C. (2010). Designs for systems to support collaborative information behavior. In J. Foster (Ed.), Collaborative Information Behavior (pp. 141-159). Hershey, PA: IGI Global

Journal Articles

● Shah, C. (2010). Supporting research data collection from YouTube with TubeKit. Journal of Information Technology & Politics (JITP), 7(2-3), 226-240.

● Shah, C., Pickens, J., & Golovchinsky, G. (2010). Role-based results redistribution for collaborative information retrieval. Journal of Information Processing and Management (IP&M), 46(6), 773-781.

● Shah, C., & Marchionini, G. (2010). Awareness in collaborative information seeking. Journal of the Association for Information Science and Technology (JASIST), 61(10), 1970-1986.

Conference Papers

● Shah, C., & Pomerantz, J. (2010, July 19-23). Evaluating and predicting answer quality in community QA. Proceedings of ACM SIGIR 2010 Conference. Geneva, Switzerland, 411-418

● Shah, C., and Gonzalez- Ibanez, R. (2010). Exploring Information Seeking Processes in Collaborative Search Tasks. In Proceedings of American Society of Information Science and Technology (ASIST). Pittsburgh, PA. October 22-27, 2010.

Conference Posters

● Gonzalez-Ibanez, R. and Shah, C. (2010). Group's affective relevance: a proposal for studying affective relevance in collaborative information seeking. Poster in Proceedings of GROUP 2010. Sanibel Island, FL, USA. November 6-10, 2010.

● Gonzalez-Ibanez, R. and Shah, C.(2010). A Proposal for Measuring and Implementing Group's Affective Relevance in Collaborative Information Seeking. Poster at Workshop on Human-Computer Interaction and Information Retrieval (HCIR) 2010. New Brunswick, NJ. August 22, 2010.